Last year I wrote an article about providing genealogy services 'from the other side of the desk'. In it I describe what it's like to work in a specialist library and the types of enquiries we receive, what projects we work on and an overview of the library services. I hope you would be able to find a copy, perhaps in a library near you!
From the Other Side of the Desk
Chinook (Winter, January 2015, Volume 35, Number 2) Page 10